Our products are handmade and fall under personal care items, so for hygiene reasons, we do not accept returns once a product has been delivered.
However, your satisfaction is our top priority. We will offer a replacement or refund under the following conditions:
You are eligible for a replacement or refund if:
You receive the wrong product.
The product is damaged or broken upon delivery (with photo proof).
You report the issue within 24 hours of receiving the product.
We cannot offer a return/refund if:
The product has already been used.
You contact us after 24 hours of delivery.
The return is based on personal preferences (e.g., fragrance didn’t suit, color looks different, etc.).
1. You can request for a return within 5 days of delivery.
2. Once return is approved, you can request for refund as well.
3. Once the refund is approved, the refund amount will be credited to the original payment method within 10 days.
4. If you have requested for exchange or replacement, the replaced product will be delivered to the mentioned address within 5-7 days.
We handle every genuine case with honesty and care, and we’ll always do our best to resolve your issue promptly.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email, once we verify the request, we will initiate and re- deliver the new product within 7-10 days and Please send your item to: 264 ashutosh nagar , krishana nagar , lucknow , uttarpardesh 206023
Shipping returns
To return your product, you should raise a request via email to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
